What is Robotic Process Automation (RPA)?

Robotic Process Automation in short RPA is an advanced technology to configure a robot or computer software to integrate, emulate and perform the human like actions in digital and embedded systems to execute a streamlined business process.

The Robotic process automation system uses the user interface to interpret, capture and manipulate data to replicate the work that the humans do in applications. The robotic process automation uses the RPA tools to interpret data and communicate with other systems in order to execute a business process or to perform on repetitive tasks.

For a deeper look at RPA tools, see RPA tools article or 6 best RPA software tools in 2019.

Robotic process automation tools are the building blocks of the robotic process automation. The substantial benefit of using the robotic process automation is that the efficiency of performing a certain business process enhances. The RPA tools were originally designed to increase the productivity of the streamlined business processes.

What is the importance of doing it?

Robotic Process Automation is of great importance in the manufacturing industry as well as in other industries. Companies who use the RPA tools and implement the use of RPA are getting immense benefits from the technology. Some of the benefits are:

Reduce costs

Using software robots and RPA tools reduce the overall project cost. Using the RPS tools and RPA process can increase the productivity and the net output by 30%. Utilizing RPA tools and using software robots are more cost-effective than the full-time employees.

Better customer experience

Deploying and implementing RPA does not only increases your efficiency but also improves your customer service, ultimately leading to a better customer experience. By using the RPA tools, there would be minimal mistakes and zero errors.

Low operational risks

RPA tools and RPA when integrated with business processes can provide lower operational risks. There would be a lower chance of human errors. There would be minimal technical and logical errors.

Work with  legacy systems

The biggest perk of using the robotic process automation is that you can work on your existing IT systems. The RPA tools are efficient enough to execute the human like actions on commands, using the previous IT systems.

Improve internal processes

Integrating RPA and IA in your business processes can improve the internal reporting and internal activities.

 

Where you can apply Robotic Process Automation?

RPA systems and RPA tools and be used in the following applications:

sector to apply RPA

What are the limitations of RPA?

In every technology has their own limitations. Below are the most generic limitations for most of the RPA solutions.

 

Cost is high

Most of the RPA vendors charge considerable amount of fee for their licenses. Most of the small or medium scale companies are unable to bear that cost.

 

Difficult to automate frequently changing processes

Most of the RPA tools can handle only sequential processes. If the process owner wants to change the process, again RPA developers have to change the process according to the new requirement.

 

Need expert knowledge in the domain

Before doing the RPA, development team has to learn on the business domain to identify the main business flow and sub business flows to automate. In practical situation, software operators or the subject matter experts (SMEs) do not have complete knowledge of entire business process. As a result of that, most of the processes have high risk to fail abruptly in production.

 

Unable to apply for the processes that need human verification

Some applications use OTP verification or human verification mechanisms. Main idea of those verification steps is to limit the bot interactions with the application. Robotic process automation uses bots for automation and because of that human verification, bots cannot move forward to do their jobs. For such scenarios, application owner has to do some changes to align the application with RPA.

 

Time consuming

Developing a RPA solution is more time consuming process. Team has to learn the domain and collect the requirement on main and sub flows as well. Collecting that information from software operators or SMEs is not much easy. Also when developers add new step to the process, they have to conduct development test for entire business process to validate the new step because of the application dependencies. At the end of the RPA solution, team has to make the operator team aware about the solution as it is totally new experience for them.

 

Resource consuming

Most of the RPA solutions run in distributed environment. Allocating resources such as machines, power and network connectivity is much more difficult and costly. These robots are utilizing huge amount of resources to run as well.

 

Difficult to maintain

Maintaining a RPA solution is also a difficult and costly task. Business has to invest for the developers with special skills to do the changes to the flow or monitoring the production. There are no shortcuts. Most of the processes are directly engage with loyal business customers.  Losing them because of the bot problem is not an excuse. So, all the changes have to test well before applying it to production.

 

Who are using Robotic Process Automation?

Most of the businesses are using process automation for their day to day work. Among them, some medium or large scale companies like Citi Bank use software robot workforce to achieve their ultimate goal. Below are the most famous companies who use robotic workforce their activities.

companies use robotic process automation

Conclusion

Robotic Process Automation is one of the treads in technology industry. Most of them think that it can solve all the problems they have. But it’s not. Better to analysis the scenario and RPA capabilities first and then address the problem using RPA solution. Otherwise, you will lose millions and ended up with nothing.

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